ClClick Doors is owned and operated by Click Doors (GB) Ltd.
Thank you for shopping at Click Doors. This shipping policy applies to all products offered and published by Click Doors on the website:
Click Doors aims to ensure orders are delivered in good condition to the address provided by the customer during the purchase process. In order to optimise delivery, we recommend that the customer provides an address where the order can be delivered during normal working hours.
1. CLICK DOORS SHIPPING
Click Doors orders are dispatched and delivered on working days (Monday to Friday – 7 AM – 7 PM UK time).
For security reasons, Click Doors will not ship any orders to PO Boxes or military bases, nor accept any orders where it is not possible to identify the recipient and their address.
2. SHIPPING COSTS
Click Doors offers free delivery on orders over £350 including VAT. For orders under £350 including VAT, standard delivery is £19.99 including VAT.
Click Doors does not deliver to the Channel Islands or the Isle of Man.
Click Doors does not currently offer international delivery.
Our standard delivery charges do not apply to the following remote and offshore postcode areas:
HS1–HS9
IV40–IV49, IV51, IV55–IV56
KA27–KA28
KW15–KW17
PA20, PA34, PA41–PA49, PA60–PA78
PH41–PH44
PO30–PO41
TR21–TR25
ZE1–ZE3
If your delivery address falls within one of these postcode areas, please contact us before ordering. Delivery may still be possible by arrangement, and we will confirm availability and provide a delivery quotation.
Some larger orders may be delivered on a pallet. Please see Section 6 for further details on pallet deliveries and access requirements.
Click Doors may occasionally offer free shipping as part of promotions or special offers. Any such offer will be applied at checkout.
3. ORDER PROCESSING TIMES
Orders are processed within 2–3 working days.
Processing takes place Monday to Friday, 9:00am to 5:00pm. Orders are not processed on weekends or public holidays. Processing times may be extended during busy periods, product launches or promotions.
Note: Order processing times, dispatch dates and delivery dates are different.
4. LEAD TIMES
Lead times vary depending on the product purchased. The estimated lead time is displayed on each product page.
After your order is placed, it will be processed and confirmed with the factory. You will then be advised of an estimated dispatch date. The dispatch date is when the courier collects your order from the factory.
Delivery typically takes place 1–2 working days after dispatch, although this will be confirmed once your order has been processed.
If you have specific delivery requirements, please contact us as soon as you place your order. We will try to accommodate requests where possible, but this cannot be guaranteed.
Do not arrange installation until your complete order has been delivered, unpacked and fully checked.
5. SHIPPING TRACKING & CHECKING YOUR DELIVERY
Once your order has been dispatched, you will receive an email or text message containing your courier tracking number. Please use this to track your delivery.
We are unable to offer timed delivery slots or guarantee a specific delivery time. You may contact the courier directly for further delivery information.
If your package has been lost or stolen, please contact the courier using your tracking details or contact us for assistance.
Standard courier delivery does not include unpacking, installation, carrying products into your property or taking products to a specific room. Any assistance offered by an individual courier driver is at their discretion and does not form part of the delivery service.
For pallet deliveries, the courier may contact you directly to arrange delivery. Please ensure that you are available and that access conditions are suitable on the agreed delivery day.
Checking your order
Customers should check the number of packages received and inspect the goods for any visible damage, shortages or incorrect items on delivery.
Where possible, any visible damage or shortage should be noted with the courier at the time of delivery.
Any damage, defect, shortage or incorrect item should be reported to Click Doors within 5 working days of receiving the order.
If you identify visible damage, a defect or an incorrect item, do not fit, drill, cut or otherwise alter the affected product before contacting us.
Photographs of the product, packaging and any visible damage may be required to allow us to investigate the claim.
Claims for visible damage made after a product has been fitted, drilled, cut or otherwise altered may not be accepted where it is not possible to establish whether the damage was present when the product was delivered.
Please retain the original packaging until you have checked your complete order and are satisfied that everything has arrived correctly.
Please refer to our Returns Policy for further information.
6. PALLET & LARGE ITEM DELIVERIES
Some larger orders, such as cabinets or bulk items, are delivered on a pallet. This is a kerbside delivery service.
Deliveries are made to the nearest safe and accessible point at the delivery address. Couriers are not able to bring items into your property.
It is the customer’s responsibility to ensure that suitable access is available for a large delivery vehicle, typically a tail-lift lorry. Surfaces such as gravel, slopes, uneven ground or restricted access areas may prevent delivery from being completed.
Someone must be present at the delivery address to receive and inspect pallet deliveries.
If delivery cannot be completed due to access issues or no one being present, re-delivery charges may apply.
Packaging and pallets supplied with the delivery are the customer’s responsibility to dispose of.
7. DELAYS
Click Doors is not responsible for delays in shipping or delivery caused by events outside our control, including but not limited to force majeure, public order issues or natural events.
Courier transit times are estimates and may be subject to delays. Transit times do not include weekends or public holidays.
8. WRONG DELIVERY ADDRESS
Click Doors is not responsible for lost or undelivered packages caused by incorrect or incomplete delivery information provided by the customer.
Please ensure that all delivery details are accurate before completing your order.
Any additional delivery or re-delivery charges incurred as a result of incorrect or incomplete delivery information may be charged to the customer.
9. SECURE DELIVERY ADDRESS
We recommend providing a secure delivery address, such as a home or place of work.
Where a customer provides the courier with specific delivery instructions, such as an alternative delivery location or safe place, it is the customer’s responsibility to ensure those instructions are suitable.
10. CONTACT US
If you have any questions regarding this Shipping Policy, please contact us via our website or at:
